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Parler au téléphone

Interactive Voice Server

Never miss a call or a customer with IVR

With the SVI, control your telecom flows!

The Interactive Voice Server (IVR) is essential for a professional telephone reception. It welcomes callers (prospects, customers) with an automatic answer and immediate support.

When you call a number that asks you to type 1 or type 2 to reach such a service or such a feature, you are connected via an IVR.

The profitability of an IVR is no longer to be demonstrated: by automating the telephone reception, the costs are considerably reduced and the loss of calls is avoided. Guided by a vocal tree structure defined upstream, the caller, meanwhile, finds his information efficiently.

IVR features

Manage your phone calls 24/24 and 7/7 thanks to IVR. Configurable according to your needs, you can:

  • Create and manage your scripts and scenarios in real time.

  • Manage your opening and closing hours.

  • Access the list of calls (numbers, time, geolocation of the caller, recording of conversations, etc.).

  • Set up voicemail with guidance via DTMF and voice recognition.

  • Voice mail and sending voice messages by email in MP3 file.

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